FAQs

What are the delivery times?
  • Dubai: Same day (Order before 6pm).
  • Rest of UAE: Next day.
  • KSA & GCC: 2–3 days.
  • International: 4–5 days
Can I cancel my order?

Yes, if it hasn’t been dispatched. Contact customer service to cancel.

You can email roses@o-derose.com or call +971 43487999 for assistance.

What is the return and exchange policy?

Returns are accepted within 10 days for unused items, excluding sale, pre-order, and personalized items. Exchanges are available within the UAE via e-Credit Notes.

Do I need to pay customs duties?

Yes, except for GCC. Customs duties are paid directly to the local customs authority upon receipt.

How can I contact customer support?

You can email roses@o-derose.com or call +971 43487999 for assistance.

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