Cancellation Policy

Canceling Orders

If you would like to cancel an order you have made, this is only possible if the item has not been dispatched from our facilities. Just give us a call at +971 43487999 or email us on roses@o-derose.com during office hours everyday from 10:00 am and 8:00 pm (UAE time), and we will be pleased to assist you. Once your order is on its way to you, we, unfortunately, will not be able to cancel it.