Shipping and Delivery
- Same Business Day Delivery, Next Business Day Delivery and Express Delivery are only available on Business Days.
- Business Days are Saturdays to Thursday, excluding public holidays.
- Orders placed on Fridays will be delivered the Next day
DUBAI: Same Day
REST OF THE UAE (ABU DHABI, AJMAN, FUJAIRAH, RAS AL KHAIMAH, SHARJAH AND UMM AL QUWAIN): Next DAY
SAUDI ARABIA (KSA): 2-3 Days
REST OF THE GCC (QATAR, BAHRAIN, KUWAIT AND OMAN): 2-3 dayS
INTERNATIONAL SHIPPING: 4-5 days
Please note: o’de rose reserves the right to make deliveries in batches.
If an item has not been received and there is no tracking information, please contact our customer service representative firstname.lastname@example.org, or via whatsapp.
o’de rose offers items for Pre-Order, before they arrive in store.
o’de rose ships its orders through DHL, Quicup & Runway, in addition to our own in-house delivery team. o’de rose reserves the right to change these delivery partners at any time.
We ship worldwide, with the exception of OFAC (Office of Foreign Assets Control) sanctioned countries, in accordance with UAE law.
Orders shipped may be subject to custom duties, the clearance amount varies per destination. Duties may be paid directly to the local customs authority or freight forwarder upon receiving the order.
Please refer to the below link to know the clearance charges per product segment in your country and if there is an exemption threshold. https://www.easyship.com/countries
For UAE orders, prices include Duties Charges at checkout. For international orders, prices do not include Duties Charges.
Export Declaration Fees
On 1st November 2017, Dubai Customs Authority introduced export declaration charges, which are applicable on all outbound shipments of US$ 1,000 and over. Export Declaration fees are added at checkout and are applicable on all international orders.
With the exception of GCC, all international orders may be subject to Custom Duties, which should be paid directly to the local customs authority or freight forwarder upon receiving the order.
For GCC, pre-paid Custom Duties are added at checkout.
International Shipping Rates
International Shipping rates vary depending on the item’s size and weight. Your total shipping rate will be calculated automatically at checkout, prior to the completion of your order, and added to the total due amount. Shipping offers may change from time to time. Any free shipping offers may not be combined with other promotional codes or discounts.
All international orders, with the exception of GCC orders, may be subject to Custom Duties, which should be paid directly to the local customs authority or freight forwarder upon receiving the order.
International Delivery Times
Since (almost) everything on www.o-derose.com is available for International Delivery, we ship to over 100 countries and regions around the world, including Europe, Australia, Asia, Africa and the Middle East.
IMPORTANT: Delivery times are estimated and subject to customs clearance. Customs procedures at the destination country and weather changes may cause delays that are out of our control.